How to give consent for a keepership transfer

If you are the current registered keeper of a pet and it is being transferred to a new owner, we will always contact you to confirm the change.
This is to make sure the record is updated securely and in line with UK microchipping laws.

• You can give consent by sending us an email from the email address linked to your Pet Database account.

• We cannot accept consent over the phone, it must be in writing from the registered account email.

• If you know the transfer is going ahead, contacting us early will help us complete it faster.

Please provide as much information as possible. At a minimum, we need:

• A clear confirmation that you no longer own the pet.

• Your name.

If available, also include:

• The pet’s microchip number.

• The pet’s name.

• The new keeper’s full name, email address, and phone number.

• Once the new keeper adds the pet to their account, it triggers our online Transfer of Keepership process.

• We will contact you directly and make multiple attempts to reach you.

• If we do not receive a response within 14 days, the transfer will go ahead.

The £10 one-off admin fee is always paid by the new keeper.
This fee covers full Pet Database lifetime membership for them and all their pets with no monthly or annual charges.

💡 Tip: If you know you no longer own the pet, letting us know straight away avoids delays for the new keeper.