How to update my pet’s microchip number

If your pet’s microchip number changes - for example, after being re-implanted or if the original number was entered incorrectly - it’s important to make sure your Pet Database record is accurate.

Please contact our support team so we can correct the number for you.
We’ll need:

• The pet’s name

• The incorrect chip number currently on the record

• The correct chip number

• Proof of the correct number (e.g., vet or implanter documentation)

You can add your pet as a new record using the new microchip number.
Once that’s done, contact us so we can remove the outdated microchip details from our system.

Microchip numbers are a key part of a pet’s legal identity and reunification process.
To protect against errors and fraud, they can’t be changed directly in your account without verification.

💡 Tip: Always double-check the number when first entering it - even a single digit wrong can stop your pet from being found if they go missing.