Updating your pet's details
I have moved or changed my phone number - how do I update my details?
Keeping your contact details up to date is essential to stay compliant with UK microchipping laws and to ensure we can reunite you with your pet if ...
How to update your email address on Pet Database
Your email address is an important part of your account as it’s where we send confirmations, important updates, and lost pet alerts. If you change you...
My pet has passed away, how do I update my account?
We understand this is a difficult time, but keeping your Pet Database records up to date is important. Marking a pet as deceased ensures you remain co...
How do I change my password on Pet Database?
Changing your password is quick and easy — and it’s a good idea to update it regularly to keep your account secure. Log in to your account at petdat...
How to add or update an emergency contact for my pets?
You may not always be available to answer your phone. Adding an emergency contact means there’s another trusted person who can be reached if your pet ...
How to update my pet’s microchip number
If your pet’s microchip number changes - for example, after being re-implanted or if the original number was entered incorrectly - it’s important to m...
Can I use Pet Database outside of the UK?
Yes, you can still use Pet Database if you live outside of the UK. We’re a UK-based, DEFRA-compliant database that accepts any microchip from any m...
How to edit my pet’s details (breed, colour, sex, date of birth)
Keeping your pet’s details accurate helps vets, wardens, and rescues identify them more easily if they go missing. You can update most of your pet’s i...
What happens if I don’t update my details after moving?
If you move home or change your contact details but don’t update them in Pet Database, you risk breaking the law and making it harder or even imposs...